Shipping Policy

Last updated: August 21, 2026

1. Order Processing

At House of Vibes, we aim to process and ship orders as quickly as possible.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, sales events, or holidays, processing times may take longer than usual.

2. Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery times are:

• Europe: 5–12 business days

• United Kingdom: 5–12 business days

• United States & Canada: 7–15 business days

• Rest of the World: 7–20 business days

These delivery times are estimates only and are not guaranteed.

Delays may occur due to customs clearance, carrier delays, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before the customer completes the purchase.

From time to time, House of Vibes may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on the website.

4. Tracking

Where available, customers will receive a shipping confirmation email containing tracking information once their order has been shipped.

Tracking information may take up to several business days to become active after the package has been dispatched.

5. Customs & Import Duties

For international orders, the customer may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country.

House of Vibes is not responsible for additional charges imposed by customs authorities or local governments.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

6. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete shipping address at checkout.

House of Vibes is not responsible for delivery failures caused by incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned to us because the delivery address was incorrect or the package was not collected, additional shipping costs may apply if the customer requests a second delivery.

7. Lost or Delayed Packages

If a package appears to be delayed, customers should first check the tracking information provided by the shipping carrier.

If the tracking information has not been updated for an extended period, customers may contact us at:

[Your Email Address]

We will work with the shipping carrier to investigate the shipment.

Delivery delays caused by the shipping carrier, customs authorities, or other third parties are outside our direct control.

8. Damaged Packages

If your package arrives visibly damaged, please contact House of Vibes as soon as possible and provide photographs of the packaging and the product.

This will allow us to investigate the issue with the shipping carrier and determine the appropriate solution.

9. Multiple Items in One Order

Depending on product availability and warehouse location, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking numbers.

10. Contact

If you have any questions regarding shipping or your order, please contact us:

House of Vibes
Email: medialtdx@gmail.com

We are happy to assist you with any shipping-related questions.